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11 ways eCommerce chatbots can boost sales, support, and lead generation!

Haily is also a personal shopper, offering personalized product advice and answering questions related to fit, style or suitability. And the need for eCommerce chatbots has never been higher than it is today. Online shopping is one of the most popular activities in the world, and the industry is more competitive than ever. There’s a healthy new pipeline of digital-first retailers built on the idea of customer-obsession and seamless end-to-end experiences.

Can chatbot be used for eCommerce?

ACQUIRE: Lead Generation Through eCommerce bots

eCommerce bots serve as a powerful lead generation tool for online retailers. Using intelligent prompts, they engage passive visitors on a retailer's website, app, or other digital touchpoints and convert them into engaged prospects.

The landing pages of e-commerce B2C sites use AI-powered chatbots to understand the customers’ needs and recommend the correct product for them. Consumers today prefer to chat with company representatives or support over chat as opposed to calling. It’s faster than email, with less of the pressure of a phone call. A few years ago, the mattress company launched a bot to engage with customers and keep them entertained when they couldn’t sleep. Named insomnobot3000, the bot is “extra chatty between 11 PM and 5 AM” and is a companion for night owls.

Are chatbots a good enterprise eCommerce solution?

Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. The chatbot can start a conversation by saying, “We have a deal this week for summer clothes. It can inspire online shoppers on what to purchase and make them confident that they are buying the right product. Based on the customer’s input, the AI bot offers a few alternatives and explains why it selected specific bags. A chatbot can work with pre-programmed responses as well as with dynamic information from the user’s input.

chatbot ecommerce

As mentioned above, AI chatbot communication is more natural than programmed chatbots and has the business objective to convert visitors into leads. One of the main objectives of lead generation chatbots is to answer questions and push visitors down the correct funnel. In addition to all this, it shouldn’t be overlooked how valuable chatbots can be when it comes to customer acquisition. chatbot ecommerce Chatbots are, quite simply, a kind of service with which users can interact through a chat interface. They’ve been used quite commonly on social media channels for a while, but they’ve become widespread on eCommerce sites more recently. Sometimes, they are rule-based following “choose-your-own-adventure” logic, and sometimes they use artificial intelligence technology.


Or, perhaps you’d like to use it to drive sales over these channels. This includes data about customer queries, behavior, engagement, sentiment, and interactions. This gives you valuable insights about why customers are, and what they value. Ecommerce chatbots can help retailers automate customer service, FAQs, sales, and post-sales support.

chatbot ecommerce

We are a global socially-led creative specialists with unrivaled social media expertise. Pete increased ROAS for Gillette by 4.2X, increased CTRs by 40%-60%, achieved the desired CPA within 2 weeks of the campaign launch using Facebook, Snapchat and Instagram ads. Dorian grew Lenskart to over 10k followers and increased engagement by 50%. Angel led influencer marketing campaigns for Keen and helped them grow to over 200k+ followers on Instagram and become one of the most loved apparel brand in the world.

The 16 Best AI Chatbots for Business in 2022 and Beyond…

These bots engage and convert customers in conversation, on their preferred channels and at their preferred time. Instead, conversational marketing is a feedback-driven, two-way process that personalizes every message based on what your customers tell you they actually want. Consumers are more likely to make a purchase from a brand that provides personalized experiences. Using chatbots, you can provide personalized experiences at all customer touchpoints.

  • And, it ensures that customers get answers to their questions at any time of time.
  • HelloFresh’s chatbot, Freddy, is used as a customer support bot to cut wait times for customers.
  • Is your site optimized for search engines; does it target relevant keywords?
  • Based on the customer’s input, the AI bot offers a few alternatives and explains why it selected specific bags.
  • Here’s a great video from Larry Kim, CEO of one of the best eCommerce chatbot tools MobileMonkey, where he goes over some of the best eCommerce chatbot strategies for marketers.
  • Conversational AI allows in customer support chatbot development service for ecommerce that can help your brand to deliver exceptional service and an excellent experience.

Conversational chatbot platform for ecommerce helps designing bots that ensures that you are able to provide the right answers, at the right time, on the right platform. You can also periodically train your chatbot to improve its performance. Using the REVE Chatbot platform for ecommerce can help build bots that can boost user experience.

#5. Best Ecommerce Chatbot Tools: Botsify

Customers also get information about payment and financing options. Artificial intelligence driven chatbots that use natural language processing and conversational AI. Companies want their customers to recommend their products and services to their friends and family.

chatbot ecommerce

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